Haksever Cengiz, Render Barry <br/><br/>
Service Management And Operations 

 - 2nd ed 
 -  Pearson Education  2006 
 - 584 
<br/><br/> BBM 
<br/><br/><label>ISBN: </label>924 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658