Patterson, Kerry  <br/><br/>
Crucial Conversations : Tools for talking when stakes are high 

 -  T.H.M. New Delhi.  2002 
 - 240 
<br/><br/> BBM 
<br/><br/><label>ISBN: </label>1593 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mental processes and intelligence
<br/><br/><label>Dewey Class. No.: </label>153